Ditch the Guesswork: Building a Digital Marketing Strategy That Actually Works

by Toby

March 30, 2025

How to Create A Digital Marketing Strategy

Are you throwing money at digital marketing and not seeing the results you want? Not sure if what you're doing is the right thing to do?

You're not alone.

Many small business owners struggle to find the right digital marketing strategy.

The secret isn't about doing more marketing - it's about doing the right marketing, specifically for your type of business and targeted to where your ideal customers spend their time online.

Here's how to build a digital marketing strategy that drives sales and profit, without the guesswork:

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1

Understanding Your Business and Your Ideal Customer: The Foundation

Digital marketing isn't one-size-fits-all. What works for a local med spa won't necessarily work for a tech startup. The first step is to define your business and your ideal customer clearly.

  • Actionable Step: Identify your core products or services and the specific problems they solve. This will help you write your website copy and ad copy. 
  • Actionable Step: Create a detailed profile of your ideal customer: demographics, interests, and online behavior. What are they searching for online? What are their pain points? What sorts of things do they need to hear to become a customer? What things inhibit them from becoming a customer?

Example:

Let's say you own a local bakery specializing in custom cakes. You might think your core product is 'delicious cakes,' but to truly connect with your customers, you need to dig deeper.

Core Product/Service: Custom-designed celebration cakes.

Problems Solved:

  • For the busy parent: You solve the problem of creating a memorable, personalized birthday experience without the stress of baking and decorating.
  • For the event planner: You solve the challenge of providing a visually stunning and delicious centerpiece for corporate events or weddings.
  • For the individual: you solve the problem of expressing love and care through a personalized gift.

By identifying these problems, your website copy can shift from simply describing cakes to highlighting the emotional benefits.

For example, instead of 'We bake delicious cakes,' you could say, 'Create unforgettable birthday memories with our custom-designed cakes.'

And for ad copy, you can target specific pain points such as “stress free party planning, with our custom cakes.”

Toby Danylchuk, 39 Celsius Web Marketing Consulting

Toby Danylchuk

"Any good strategy starts with your customers..."

This approach resonates more deeply with your target audience, leading to increased engagement and conversions.

Now that we understand the problems our bakery solves, let's create a detailed profile of our ideal customer. We'll focus on the 'busy parent' segment for this example:

Demographics:

  • Age: 30-45
  • Location: Within a 10-mile radius of the bakery
  • Income: Middle to upper-middle class
  • Family: Parents of young children (ages 3-12)

Interests:

  • Family activities
  • Children's events
  • Birthday parties
  • Local community events
  • Parenting blogs/forums
  • Pinterest for party ideas
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Online Behavior:

  • Frequent users of Facebook and Instagram, search Google for "kids' birthday cakes," "custom party cakes," and "birthday party venues.
  • Engage with local community groups on social media
  • Read online reviews before making purchasing decisions
What are they searching for online?
  • Unique kids' birthday cake ideas
  • Affordable custom cakes
  • Local bakeries with themed cakes
  • Stress-free party planning

What are their pain points?

  • Lack of time to bake and decorate a cake themselves
  • Desire to create a memorable and visually impressive birthday experience for their child
  • Concern about the quality and taste of store-bought cakes
  • Concern about prices

What sorts of things do they need to hear to become a customer?

  • We handle everything, from design to delivery, so you can focus on enjoying your child's special day.
  • Our cakes are made with high quality ingredients, and taste as good as they look.
  • See our gallery of stunning themed cakes that will make your child's birthday unforgettable.
  • We have cake options to fit any budget.

What things inhibit them from becoming a customer? 

  • Perceived high cost of custom cakes
  • Uncertainty about the bakery's ability to create a specific design
  • See our gallery of stunning themed cakes that will make your child's birthday unforgettable.
  • Concerns about delivery reliability
  • Lack of time to order

It's crucial to recognize and cater to your different customer segments.

For instance, our bakery doesn't just serve a general 'cake-loving' audience. We have distinct segments, like the 'busy parent' we just profiled and also, say, 'corporate event planners.'

The busy parent seeks convenience and a memorable children's cake, needing guidance on design and ease of ordering.

Conversely, corporate event planners require sophisticated, large-scale cakes for professional events, prioritizing reliability, precise execution of their design, and perhaps ongoing partnerships for multiple events.

Therefore, our marketing needs to be tailored. For busy parents, we'd emphasize time-saving solutions and vibrant, kid-friendly designs, while for corporate clients, we'd highlight professionalism, precision, and our ability to handle large, complex order

2

Where Do Your Customers Hang Out Online? Meet Them Where They Are

Where do your ideal customers spend their time online? This is where you'll focus your marketing efforts.

  • Actionable Step: Research which social media platforms your ideal customers use most frequently. If you are a B2B business, LinkedIn and Google are important. If you are a business that sells visually pleasing products, Instagram and Pinterest are important. Consider online forums, industry-specific websites, and local directories. 
  • Actionable Step: Create an ad account on these platforms to uncover the specific targeting available.

 Remember that if you want exposure and to drive results, all of these platforms are pay-to-play - without ads, you cannot reach enough of your ideal audience. 

Where do your ideal customers spend their time online? This is where you'll focus your marketing efforts.

3

Cost-Effective Paid Strategies and Maximizing Your Budget

Paid advertising doesn't have to break the bank. You can reach your ideal customers with targeted strategies without spending a fortune.

  • Utilize Facebook or Instagram's targeted advertising options to reach specific demographics, interests, and behaviors. Use Facebook's Business Manager, not "Boosting Posts." (Check out related post, Are Boost Posts Worth It).
  • If you're a professional service, consider using Google Local Service Ads to reach local customers actively searching for your services.
  • Implement retargeting campaigns on Google and Facebook to re-engage website visitors or past customers. You can create retargeting campaigns based on visitors' behaviors on your website, or if you have a customer list, you can use that, too.
  • Use long-tail keywords in paid search campaigns in Google. Long-tail keywords are less expensive and more targeted, allowing you to control your ad spend and achieve a higher return on investment. (Check out related post on low budget google ads strategies).

4

Measuring and Adjusting: Continuous Improvement

Digital marketing is an ongoing process. You need to track your results and make adjustments as needed.

  • Actionable Step: Use analytics tools like Google Analytics to monitor website traffic, social media engagement, and ad performance.
  • Actionable Step: Set up conversion tracking. Without this, you cannot calculate your cost per lead or per customer (related post on how to calculate your customer acquisition cost (CAC)). Thus, you can't accurately calculate your ad campaigns' return on investment (ROI). (Check out related posts on Google Ads conversion tracking).
  • Actionable Step: Conduct A/B tests for different ads and landing pages. 

By focusing on the problems your products and services solve for your customers, meeting your customers where they are online, understanding that you have different customer segments and those segments have different needs and wants, and using cost-effective paid strategies, you can achieve significant digital marketing results for your business—more sales and more profit.

Toby Danylchuk

Discover How Our Agency Can Drive More Leads and Sales To You

SEO - increase traffic and leads from Google

Content Marketing - from a data-driven topic strategy to awesome content

Paid Ads - Google Ads and Paid Social Media

About the author 

Toby is the co-founder of 39 Celsius. He has over 20 years of digital marketing experience and has started several companies throughout his career. He's an expert in SEO, Social Media Ads, Google Ads, Marketing Automation, and more. He has a BA in Chemistry/Biochemistry from UC San Diego and an MBA from SDSU.

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